Delivery & Shipping Policy

Welcome to Cassata! We aim to provide a seamless and delightful shopping experience. Below is our detailed Delivery & Shipping Policy to ensure you know what to expect when you shop with us.

1. Processing Time

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Please note that orders placed on weekends or public holidays will begin processing the next business day.

2. Shipping Methods & Delivery Timeframes

We partner with reliable shipping providers to ensure your items arrive promptly. Delivery timeframes vary based on your location and selected shipping option:

  • Standard Shipping:
    • Estimated delivery: 5-10 business days.
  • Express Shipping:
    • Estimated delivery: 2-5 business days.

Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.

3. Shipping Fees

  • Standard Shipping: Flat fee of 60 INR.
  • Express Shipping: Calculated at checkout based on destination and package weight.
  • Customers are responsible for any customs duties, taxes, or import fees (if applicable).

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your order's progress via our shipping partner's website.

5. Delivery Issues

  • Undelivered Packages: If your package is marked as delivered but cannot be located, please contact the carrier directly. If further assistance is required, email us at hellocassata@gmail.com
  • Incorrect Address: Ensure your shipping address is accurate at checkout. Cassata is not responsible for delays or lost packages due to incorrect or incomplete addresses.

6. International Shipping

We ship worldwide! Delivery times and fees may vary based on the destination.

  • Customs clearance may cause delays, and any applicable duties or taxes are the responsibility of the recipient.

7. Missing or Damaged Items

  • If an item is missing or arrives damaged, please contact us at hellocassata@gmail.com within 7 days of delivery with your order number and photos of the damaged item.

8. Changes & Cancellations

  • Requests for order modifications or cancellations must be made within 24 hours of placing the order.
  • After this window, we cannot guarantee changes as the order may already be in processing or transit.

9. Contact Us

If you have questions or need assistance with shipping and delivery, our support team is here to help. Reach us at:

  • Email: hellocassata@gmail.com

Thank you for shopping with Cassata. We appreciate your trust and look forward to serving you!