Refund & Cancellation Policy
Welcome to CASSATA! Your satisfaction is our priority, and we aim to provide a seamless shopping experience. Below is our policy for refunds and cancellations.
Order Cancellation Policy
Before Shipping:
Orders can be canceled within 24 hours of placement for a full refund.
To cancel, please contact our customer support team with your order details.
After Shipping:
Once your order has been shipped, cancellations are not permitted.
However, you may return the product after delivery under our return policy.
Return Policy
Eligibility for Returns:
Items must be returned within 7 days of delivery.
Items should be unused, unwashed, and in their original condition with all tags and packaging intact.
Certain items, like undergarments, customized products, or items marked as “final sale,” are non-returnable.
Return Process:
Email us at hellocassata@gmail.com with your order details and reason for return.
Once approved, you'll receive return instructions.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Damaged/Defective Items:
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos as proof.
We will offer a replacement or refund upon verification.
Refund Policy
Refunds for Returns:
Refunds will be processed once the returned item is inspected and approved.
Refunds will be issued to the original payment method within 7-10 business days.
Shipping Charges:
Original shipping charges are non-refundable unless the return is due to our error.
Store Credit Option:
You may opt for store credit, which can be used for future purchases.
Contact Us
If you have any questions or concerns about your order, feel free to reach out:
Email: hellocassata@gmail.com
Thank you for choosing CASSATA! We’re here to make your shopping experience smooth and delightful.
Order Cancellation Policy
Before Shipping:
Orders can be canceled within 24 hours of placement for a full refund.
To cancel, please contact our customer support team with your order details.
After Shipping:
Once your order has been shipped, cancellations are not permitted.
However, you may return the product after delivery under our return policy.
Return Policy
Eligibility for Returns:
Items must be returned within 7 days of delivery.
Items should be unused, unwashed, and in their original condition with all tags and packaging intact.
Certain items, like undergarments, customized products, or items marked as “final sale,” are non-returnable.
Return Process:
Email us at hellocassata@gmail.com with your order details and reason for return.
Once approved, you'll receive return instructions.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Damaged/Defective Items:
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos as proof.
We will offer a replacement or refund upon verification.
Refund Policy
Refunds for Returns:
Refunds will be processed once the returned item is inspected and approved.
Refunds will be issued to the original payment method within 7-10 business days.
Shipping Charges:
Original shipping charges are non-refundable unless the return is due to our error.
Store Credit Option:
You may opt for store credit, which can be used for future purchases.
Contact Us
If you have any questions or concerns about your order, feel free to reach out:
Email: hellocassata@gmail.com
Thank you for choosing CASSATA! We’re here to make your shopping experience smooth and delightful.